1. Information We May Collect
Depending on the service used, The Tent Sports Hub may collect account information such as name, email address, mobile number, player profile information, booking details, check-in records, membership information, payment-proof references and service activity records.
2. Why Information Is Used
Information may be used to create and secure accounts, process bookings, verify payments, manage check-in and court sessions, operate Open Play queues, administer memberships, send service notifications, maintain operational records and protect the service against misuse.
3. Access to Information
Personal information should be accessible only to authorized personnel and service providers who require it for legitimate operational, technical or administrative purposes.
4. QR Codes and Digital Identifiers
Player or booking QR codes should use secure references or tokens rather than directly exposing unnecessary personal information. Scanning a code may allow authorized system users to retrieve the corresponding record.
5. Payment Proof
Uploaded payment proof may contain information visible in the submitted image. Users should avoid including unrelated personal or financial information where it is not necessary for verification.
6. Security
Reasonable administrative and technical safeguards should be used to protect account and operational data. Users are also responsible for keeping their passwords confidential and reporting suspected unauthorized access.
7. Retention
Information should be retained only for as long as reasonably necessary for service delivery, legitimate operational requirements, recordkeeping obligations and dispute resolution. Final retention periods are subject to management approval.
8. User Requests
Users may contact The Tent Sports Hub regarding questions or appropriate requests concerning their personal information. Official contact details and the final request procedure will be inserted before production launch.
9. Related Terms
Please also review the Terms & Conditions and Facility Policies.